FAQ

FleetCam Vehicle Video Telematics is a system that combines video technology and telematics to provide real-time monitoring of fleet vehicles, allowing for remote monitoring and insights into driver and vehicle performance and activities.

● All your vehicles have a setting to record after ignition off; depending on this setting, the unit will go into sleep mode and show offline. You can switch on your vehicle to wake up the unit.
● Your SIM card in the unit could be out of data. Contact your Service Controller to check for you. You can load data on your SIM cards should you run out.
● There could be a technical problem due to tampering, etc. Please contact your Service Controller.

You have access from your PC, laptop, or mobile device. Whenever you stream the video or download footage, it uses data. Ensure you close all cameras after viewing and only choose the selected file you wish to view and not download hours of footage.

Various technical reasons could cause a camera to display a black image while still showing the status text. These may include a faulty connection or tampering. For resolution, please reach out to your designated Service Controller for expert assistance.

Currently, you do not have direct access to the balance of your data; however, you can contact your Service Controller, and they can provide you with MTN or Vodacom billing to review where the problem is.

Some of the benefits include improving driver safety, reducing fuel costs, increasing operational efficiency, and enhancing the customer experience.

FleetCam Vehicle Video Telematics can be installed on a wide range of vehicles, including cars, vans, trucks, yellow plant, and buses.

Yes, FleetCam Vehicle Video Telematics can be integrated with other fleet management systems to provide a comprehensive solution for monitoring and managing your fleet.

The video footage will only be downloaded on request by the client. FleetCam has strict POPIA policies in place to ensure the confidentiality of the data collected.

Yes, many insurance companies offer discounts depending on your current Insurance deal structure should you use video telematics solutions like FleetCam.

It is common for drivers to be skeptical or resistant to new technology initially. However, emphasizing the positive impact it can have on their safety, job performance, and overall well-being can alleviate concerns.

The installation time varies but a standard 4 Camera system is estimated to take 3 Hours. A FleetCam representative can provide more accurate estimates based on your configuration and deal option selected needs.